AI Insights
Leverage AI-powered recommendations to improve your chatbot. Get proactive alerts, optimization suggestions, and performance summaries.
What you'll learn
- Understanding AI Insights
- Insight Categories
- Severity Levels
- Taking Action
- Best Practices
Understanding AI Insights
AI Insights analyzes your chatbot's performance and generates actionable recommendations. It monitors for anomalies, identifies optimization opportunities, and provides weekly summaries. Available on the Business plan.
AI Insights Dashboard
AI Insights
Proactive recommendations
2
Critical
5
Warnings
12
Total
Business Plan Feature: AI Insights provides intelligent analysis of your chatbot's performance with actionable recommendations.
💡Pro Tip
- Check AI Insights weekly to stay ahead of potential issues and continuously improve your chatbot.
Insight Categories
Insights are organized into 4 categories: Anomalies (unusual patterns in traffic, sentiment, or conversions), Recommendations (actionable suggestions to improve performance), Summaries (weekly performance digests and trends), and Health (integration status and system monitoring).
Insight Categories
Unusual patterns in traffic, sentiment, or conversion rates that need attention.
Actionable suggestions to improve chatbot performance and conversions.
Weekly performance digests and trend analysis.
Integration status, error rates, and system health monitoring.
Severity Levels
Insights are prioritized by severity: Critical (red) requires immediate attention - like failing integrations or major conversion drops. Warnings (amber) indicate issues to address soon. Info (blue) includes recommendations and summaries that help you optimize.
Severity Levels
Shopify Integration Failing
Error rate increased to 15% in the last hour. 23 failed API calls detected.
High Abandonment Rate
Conversation abandonment increased to 28% this week, up from 18%.
Weekly Performance Summary
Conversations up 12%, lead quality improved by 8%. Top topic: pricing questions.
💡Pro Tip
- Address Critical alerts immediately. Set aside time weekly to review Warnings and implement Recommendations.
Taking Action
Each insight includes action buttons. Click to view related conversations, update knowledge base, configure settings, or check integrations. You can dismiss insights you've addressed. Actions are context-aware based on the insight type.
Taking Action
Negative Sentiment Spike
Detected 2 hours ago
Negative sentiment increased by 40% in conversations about "shipping times". Consider updating your knowledge base with shipping information.
Common Actions
Best Practices
Review insights at least weekly. Address Critical alerts within 24 hours. Use Recommendations to continuously improve. Track which optimizations have the biggest impact. Dismissed insights won't reappear for the same issue.
💡Pro Tip
- Create a weekly routine to review insights and implement at least one recommendation.
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