Dashboard Overview

The Overview tab gives you a quick snapshot of your chatbot's performance. See 4 key KPIs: Total Conversations, Conversion Rate, Average Session Duration, and Goal Completion Rate. Below, view conversation trends over time, sentiment distribution, and top knowledge gaps.

Dive deep into conversation analytics. Filter by status (All, Abandoned, Positive, Neutral, Negative, Knowledge Gaps). Track sessions, messages, unique visitors, and session duration. View traffic sources, sentiment distribution, session length patterns, and peak hours heatmap.

Monitor your lead generation funnel. See total leads, conversion rate, time-to-lead, and qualified leads. View the lead funnel visualization from New → Contacted → Qualified → Converted. Analyze leads by urgency, category, and conversion source.

Track chatbot-attributed revenue with confidence levels. See Attributed Revenue (direct tracking), Influenced Revenue (email matched), Support Savings (tickets deflected), and Pipeline Value (from CRM). View revenue trends, attribution breakdown, platform breakdown, top products, and discount code performance.

Monitor your integration health. Track tool calls, workflow triggers, and webhook activity. See success rates, response times, and recent errors. Each tool shows call count, average execution time, and success/error breakdown.