Frequently Asked Questions

Chattlebot is a no-code, AI-powered chatbot platform. You embed a widget on your website that answers visitor questions from your own content, captures and qualifies leads, and automates follow-up with workflows and webhooks. "Chattlebot" is a product/brand name — not the generic word "chatbot".

About five minutes. Create an account, add your website URL so Chattlebot can build the knowledge base, customize the widget, then copy-paste the embed snippet onto your site. No credit card is required to start the trial.

No. Setup, the knowledge base, workflows, and integrations are all no-code. For developers, Chattlebot also offers webhooks and an Agent API (Pro and above) for advanced use.

You get a 14-day Standard trial with 1,000 messages and no credit card required. It includes full Standard-level features. The trial ends when either 14 days pass or 1,000 messages are used, whichever comes first; your data is preserved and your chatbots resume when you subscribe.

A generic ChatGPT-style bot answers from the model's general knowledge and can make things up about your business. Chattlebot grounds every answer in your own content (crawled into a knowledge base) and is designed to abstain when it lacks a grounded answer. It also captures and qualifies leads, runs no-code workflows, fires webhooks to your other tools, and reports analytics — an end-to-end lead system, not just a chat box.

Chattlebot engages visitors 24/7, answers pre-sales questions from your own content, and captures name, email, and phone right in the conversation. It then qualifies each lead by category, urgency, and sentiment and routes it — in real time via workflows and webhooks — to Slack, your CRM (HubSpot, Salesforce), or a spreadsheet, so your team follows up fast.

Chattlebot handles common questions and lead capture automatically, around the clock, which cuts routine load. It complements a human team rather than replacing it: you follow up on the qualified leads it captures, and you can design conversations to hand off to a person when needed.

Yes. Chattlebot is a lightweight embed snippet you paste before the closing </body> tag, so it works on WordPress, Shopify, Webflow, React, plain HTML, and most site builders. Shopify and WooCommerce also have deeper commerce integrations on Standard and above.

Chattlebot uses Google Gemini. Answers are grounded in your knowledge base, and the AI is designed to abstain rather than make up an answer when it lacks grounding, which reduces hallucination.

You build each chatbot's knowledge base by adding website URLs, which Chattlebot crawls (via Firecrawl) so the AI can answer from your content. Pages-crawled limits are 100 (Starter), 200 (Standard), 300 (Pro), and 1,000 (Business), with file storage of 50 MB, 200 MB, 500 MB, and 2 GB respectively; Enterprise is unlimited.

The chatbot collects contact details (name, email, phone) conversationally and automatically qualifies each lead by category, urgency (low/medium/high), and sentiment. Lead capture is available on Starter and above.

Yes. The platform and content are available in English and Turkish, and the chatbot can converse with visitors in multiple languages.

Workflows are no-code automations that run in response to a conversation: a trigger, optional conditions, and actions like sending a message, capturing a lead, or calling a webhook. Workflow limits are 4 (Starter), 20 (Standard), 40 (Pro), and unlimited (Business/Enterprise).

Yes. Proactive messaging lets the bot reach out to visitors first — rather than only responding — to increase engagement and lead capture. You configure the behavior per bot.

Depending on your plan: an overview, plus leads, integrations, sentiment, knowledge gaps, conversations, revenue attribution, and AI-generated insights. CSV export is available on Standard and above.

Yes. Branding removal is included on Business and Enterprise. On lower paid plans you can add it with the Remove Branding add-on ($49/mo).

You embed a lightweight widget snippet on any website. The launcher loads first and the full chat UI loads on demand. You can customize theme colors, logo, and widget styles to match your brand.

Every answer is grounded in your knowledge base, and the AI is designed to abstain — saying it isn't sure or offering to connect a human — rather than guessing when it lacks a grounded answer. The Knowledge Gaps analytics show questions your content couldn't answer well, so you know exactly what to add.

After the free trial: Starter is $19/mo, Standard is $39–$119/mo, Pro is $59–$139/mo, Business is $299/mo, and Enterprise is custom. Standard and Pro prices scale with your monthly message volume. Annual billing is roughly 20% cheaper.

Standard and Pro use a five-step message slider: 2K, 4K, 6K, 8K, and 10K messages per month. Features stay the same across tiers — only the monthly message cap and price change. Standard runs $39–$119/mo and Pro runs $59–$139/mo across the tiers.

Yes. Paying annually is about 20% cheaper than monthly (rounded to whole dollars). For example, Starter is $19/mo monthly or $15/mo billed annually.

Yes. Enterprise offers custom limits (unlimited chatbots, messages, storage, and history) with custom pricing. Contact us at support@chattlebot.com or via the contact page to discuss.

Yes. Every new account starts with a free 14-day Standard trial — 1,000 messages, full Standard features, no credit card required. There is also a limited Free tier (1 chatbot, 100 messages/mo) for very light use. Paid plans start at $19/mo.

After the free trial, paid plans are: Starter $19/mo, Standard $39–$119/mo, Pro $59–$139/mo (Standard and Pro scale with your monthly message volume), Business $299/mo, and custom Enterprise. Annual billing is roughly 20% cheaper.

Each plan includes a monthly message allowance and the trial includes 1,000 messages. If you need more, you can top up with the Extra 1,000 Messages add-on ($20, one-time), which carries over month-to-month and is used before your monthly quota.

Extra 1,000 Messages ($20, one-time, never expires), Extra Chatbot ($29, one-time), Extra 100 MB Storage ($10, one-time), and Remove Branding ($49/mo). Available quantities vary by plan.

Upgrades take effect immediately and your usage carries over. Downgrades take effect at the end of your current billing period, so you keep your higher plan until then. Switching plans never resets your monthly message counter.

You can cancel anytime — your plan stays active until the end of the current billing period and then does not renew. We don't offer a blanket money-back guarantee; for any billing question, contact support@chattlebot.com. Billing is handled by Polar.

We accept major credit cards (Visa, Mastercard, American Express) through our billing provider, Polar.

Calendly and Slack (Starter and above); Shopify, WooCommerce, and custom webhooks (Standard and above); HubSpot, Salesforce, and Zendesk (Pro and above). You can also connect Zapier, n8n, and Make via webhooks.

Yes. Webhooks send lead and conversation data to any HTTP endpoint (Zapier, n8n, Make, or your own API) in real time, with authentication, retries, and response mapping. AI-callable webhooks even let the AI fetch live data mid-conversation.

Primary data is hosted in the European Union (Supabase, Frankfurt). Credentials are encrypted at rest, and transfers to non-EU sub-processors are covered by EU Standard Contractual Clauses. Chattlebot is GDPR- and KVKK-aware.

Core sub-processors are Google Cloud AI (Gemini), Supabase (EU database), Firecrawl (crawling), Resend (email), Polar (billing), and Vercel (hosting). Integration providers like HubSpot, Salesforce, Shopify, Slack, and Zendesk are engaged only if you enable them. The full, current list is on our sub-processors page.

You do. Chattlebot processes visitor conversations and leads on your behalf; the business running the chatbot is the data controller. Visitors can exercise data-subject rights through the privacy request flow.

Chattlebot was founded in 2026 by Çağrı Simen. You can follow the company on LinkedIn at linkedin.com/company/chattlebot.

Email support@chattlebot.com or use the contact page. Email support is included on Starter and above, and priority support is included on Pro and above.

Yes. The platform, documentation, and support are available in English and Turkish, and the chatbot can converse in multiple languages. Primary data is hosted in the EU (Supabase, Frankfurt), and Chattlebot is KVKK- and GDPR-aware, using EU Standard Contractual Clauses for transfers to non-EU sub-processors.