Understand Every Conversation with AI
Go beyond basic metrics. Get AI-powered summaries, sentiment analysis, and actionable insights that help you improve continuously.
Total Conversations
Conversion Rate
Avg. Duration
Leads Captured
Sentiment Distribution
Top Topics
AI Insights
Conversations increased 24% this week. Most common topics: pricing (34%), integrations (28%). Customer sentiment is trending positive.
💡 Recommendation
Expand your pricing FAQ based on conversation patterns.
Analytics That Drive Results
Weekly AI Summaries
Get automatic weekly digests with conversation trends, top topics, and actionable recommendations.
Real-Time Sentiment Analysis
Understand customer emotions and identify negative experiences before they escalate.
Knowledge Gap Detection
Automatically identify questions your chatbot couldn't answer and improve your knowledge base.
CSV Exports & Reports
Export conversation data, leads, and analytics for deeper analysis in your tools.
Data-Driven Chatbot Optimization
How teams use analytics to improve performance
Conversion Optimization
Track what conversations lead to sales and optimize your chatbot's responses.
Knowledge Training
Use gap analysis to continuously improve your chatbot's knowledge base.
Executive Reporting
Generate reports showing chatbot ROI, lead generation, and customer satisfaction.
Get Insights That Matter
Start making data-driven decisions with AI-powered analytics.
Frequently asked questions
What analytics does Chattlebot include?
Depending on your plan: an overview, plus leads, integrations, sentiment, knowledge gaps, conversations, revenue attribution, and AI-generated insights.
What are knowledge gaps?
Knowledge gaps are questions your knowledge base couldn't answer well. Reviewing them shows you exactly what content to add so the chatbot gets more accurate over time.
Can I export my analytics data?
Yes. CSV export is available on Standard and above.
How long is analytics history kept?
History retention is 7 days on Free and Starter, 30 days on Standard and Pro, and unlimited on Business and Enterprise.